All our shipments are sent through FedEx as they are the world's premier logistics carriers having an extensive network in all parts of US/Canada and Europe. In the other parts of the globe like Middle East, Australia and Asia, they deliver through their local strategic alliance partners, assuring you of timely and guaranteed delivery which is the global commitment of FedEx.

We ship all our consignments from Mumbai, India through FedEx only. And at this present moment, we are shipping FREE of cost to most parts of the world, including USA, Canada, Europe, most of Middle East, Australia, New Zealand, Japan, Singapore, Hong Kong, Mauritius and South Africa.

For all other regions, a detailed quotation is provided in our reply to your inquiry based on the destination and the weight of the consignment.

Shipping Cost:

Shipping costs depend upon two important factors.

• 1. The destination country & place where the Order has to be shipped.
• 2. Total weight of your Order.

Shipping Partner:

All our shipments are sent through FedEx as they are the world's premier logistics carriers having an extensive network in all parts of the world.

Shipping & Delivery Time:

International delivery usually takes between 3 and 5 business days through FedEx from Mumbai, India. This is after we receive your confirmed order and/or payment.

Customs:

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Additionally, when ordering from Kashmir Oriental Carpet Enterprises, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment and product information, such as types of carpets, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Insurance

All rugs are insured during the delivery period. If a rug is delivered to you in damaged condition or has been lost during the shipping period, customers will receive a full refund.

Duties/Taxes

United States of America

Most US customers do not have to pay any duties or taxes on their purchases, as the rugs are usually for personal use. Officially, however, US duties/taxes for rugs are very modest, ranging from 0% to 3.5% of the rug's purchase price. For shipments over US$2000, customers may be charged 0.21% or a minimum of US$25 by FedEx for customs clearance services. Customers may be contacted by FedEx when the shipments arrive in the USA, to confirm that the rugs were ordered by them and to obtain any information needed at the time (such as additional address details, social security numbers if duty/taxes are to be applied, etc.).

Duty/taxes and FedEx charges, when applicable, are sent to the customer in the form of a bill sometime after the rugs have been delivered. FedEx will handle all customs clearance and related procedures. Delivery time of 3 to 5 business days includes customs clearance time by FedEx. All deliveries to the United States are charged a Merchandize Processing Fee (MPF) of US$ 25 by the US Customs Service. In addition, couriers usually add US$ 5 for advancing any duty that may be applied. Payment for MPF and the courier's advance duty fee is the responsibility of the customer.

European Union

Customers are required to pay VAT when their rugs enter their country of residence (FedEx will pay VAT for customers and send them a bill on or sometime after delivery). In addition, duty may apply when rugs are processed for customs clearance and varies from country to country. However, many customers are not charged duty, as the rugs are for personal use. For all other EU countries, please contact your local customs authority.

FedEx will handle all customs clearance and related procedures. Delivery time of 3 to 5 business days includes customs clearance time by FedEx.

United Kingdom

Customers are required to pay VAT, currently at 17.5% for handmade rugs, when their rugs enter the United Kingdom. In addition, duty may apply when rugs are processed for customs clearance. This can range between 0 to 8% of the purchase price.

FedEx will handle all customs clearance and related procedures. Delivery time of 3 to 5 business days includes customs clearance time by FedEx.

Australia

There is no duty for handmade rugs. However, customers must pay 10% GST on the total invoiced value of the shipment.

FedEx will handle all customs clearance and related procedures. Delivery time of 3 to 5 business days includes customs clearance time by FedEx.

Singapore

Customers are required to pay tax, currently at 5% for handmade rugs, when their rugs enter Singapore. In addition, duty may apply when rugs are processed for customs clearance.

FedEx will handle all customs clearance and related procedures. Delivery time of 3 to 5 business days includes customs clearance time by FedEx.

Canada

Import duties are currently at 6.5% for hand-knotted rugs and 12.5% for hand-woven rugs (or Kilims). Additionally, goods imported into Nova Scotia, New Brunswick, or Newfoundland and Labrado will incur a Harmonized Sales Tax of 13% (this is inclusive of 5% GST). For other provinces, a minimum of 5% GST will be applied. Taxes are applied to the Canadian dollar value of the goods, including any duty applied to the goods. FedEx will handle all customs clearance and related procedures. Delivery time of 3 to 5 business days includes customs clearance time by FedEx.

All other countries...

For duty/tax information for other countries, please contact your local customs office.